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Posts Tagged ‘Risk’

Christian Bason

Can diversity give us systematic innovation?

By March 16th 2010

So, yesterday morning I was interviewed by Danish national radio about systematic innovation. What is that?

The occasion was that on March 15th, the Copenhagen-based think tank Monday Morning launched its ambitious “The Entrepreneurs of Welfare” report on how innovation happens in Danish government. More than 2400 people from government, business and the third sector (myself included) have contributed to the study, which emphasizes that what everyone wants in order to create change is ‘freedom’ and ‘responsibility’. OK…?

More interestingly, although the report shows that new welfare solutions are certainly bubbling up to the surface everywhere in Denmark’s public landscape, the depressing fact is that very few of the innovations are goundbreaking or transformative. Further, the solutions often happen randomly, carried through by a few lonely entrepreneurs and in spite of the multitude of barriers we all know characterise new thinking in government.  My answer: Seems like we need more systematic and strategic innovation.

What is then systematic innovation? ‘Systematic’ is about conscious, explicit, with purpose. And ‘innovation’ is about divergence and variance. Maybe even risk.  So… could we systematically, purposefully, stimulate the variance that drives innovation?

Does a homogenous welfare state like Denmark not need to strengthen the ability of institutions to experiment with their own unique models of service delivery — and arrive at what they believe is the best way of creating value to citizens? If yes, we might need to forget the ‘one size fits’ all model, and start accepting a greater divergence of delivery models. Should we encourage more privately-run day care institutions, schools and hospitals? Should we strengthen the opportunities for NGO (third sector) actors to contribute with their skills, expertise and commitment in care for handicapped or for tackling environmental challenges?

Should governments’ role be less of running the core operations of the welfare state in search of ever-higher homogeneity, but rather to encourage vastly different delivery models,  only measuring them on their results? What might be required of our systems,  organisations and (not least) funding if we were to accept that innovation is driven by variance,  not homogeneity? Could ‘systematic’ innovation also be about government consciously encouraging and managing diversity? What might that mean to equality, and to what we define as the welfare state? And more importantly: What level of energy and passion might be released if we embraced diversity and rewarded success?

Christian Bason

Towards the risk-free society? The shape of government and accountability after the financial crisis

By April 6th 2009

“Public enemy number one”. This was the title of the first slide of political science professor Donald Kettls keynote speech at the IRSPM public management conference in Copenhagen today. The public enemy in question was Sir Fred Goodwin, former head of Royal Bank of Scotland (RBS), and target of public outrage since he decided to keep his pension in spite of the bank’s receiving £45 billion in public bail-out money.

Broken window at former RBS head Fred Goodwin's home: Public outrage manifesting the new shape of accountability?
Broken window at former RBS head Fred Goodwin’s home: Public outrage manifesting the new shape of accountability?

RBS is but one of a string of private companies that are now owned partly or fully by government. That puts many companies into the type of public scrutiny that government is used to – and these days, many of them don’t look too pretty in the eyes of the masses. So, while government has been increasingly privatized, private companies are now being governmentalized. The key question then is: If the boundary between public and private is blurring, what is accountability in the post-financial crisis world? Kettl’s short answer was: We don’t know. He then offered several ways forward, only to conclude again: We don’t really know.

One interesting approach, though, is the Obama governments’ pledge to show citizens exactly how the US financial stimulus package is being spent, thus cutting through the accountability issue by aiming at full transparency. At the website www.recovery.gov it is in principle going to be possible to trace every federal dollar spent. According to Donald Kettl, the Obama administration has even considered using Google Earth to allow citizens to see how the government spending trickles all the way down to their neighbourhood.

One pattern that emerged from Kettls tour de force of the future of accountability became strikingly clear, however: Government action seems to be directed at eliminating or at least heavily minimizing risk. Through government interventions around the globe to curb the financial crisis, administrators are trying to shape a new public order which is, if not risk-free, then at least risk-averse. Citizens and businesses should never again be so vulnerable to the whims of financial markets and economic forces. Government should be our friend in times of crisis (and prevent crises from recurring). Such a new order will, however, require a much deeper understanding of risk by government administrators. And even if we upgrade our risk management skills considerably, the risk-free society is likely to be impossible to attain. Because, with Kettls words: “We only know what we want after we see what we get”. In today’s complex world order, we may not know what the risk was before it’s too late. Perhaps the post-financial crisis world will look quite similar to the old one, after all?

Easter sunlight hits participants at the IRSPM conference in Copenhagen
Easter sunlight hits participants at the IRSPM conference in Copenhagen