How can we in government change our thinking and current practices to tackle a much more turbulent and difficult economic environment? How might we connect in more meaningful ways with citizens, businesses and communities to bring about real change? How do we, ultimately, get more and better services for less? These are some of the key questions currently facing public sector leaders. During the global launch of my book “Leading public sector innovation: Co-creating for a better society” I’ve had the opportunity to connect with government colleagues in several countries to discuss where public services are heading. Here are some first impressions.
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In London, the point of departure is that public services have become financially unsustainable, and that radical new and more cost-efficient delivery models must be found. “Ouch!” was how The Economist, in their editorial, characterized the austerity measures introduced by the Coalition Government, starting with a harsh emergency budget in June 2010.
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Ouch!
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Following subsequent historic budgetary cuts of nearly 20 percent over the next four years, the UK discussion is now focusing on, amongst other things, a major devolution of power, and of how a ‘Big Society’ model might enable everyone — ordinary citizens, community organisations, third sector organisations and business — to engage in co-production of what was formerly known as ‘pure’ public services. In that context, the RSA Public Services 2020 Commission has proposed the compelling vision “From social security to social productivity”. At a major Summit at the RSA in November, members of the Commission emphasized how three shifts are necessary to secure the UK welfare state for the future: A shift in power from (formal) government organisations to (informal) actors; a shift in finance to new models of co-finance and/or individual investments, and a shift in culture to a more democratic and socially responsible society. See my own, and other’s, contribution to the RSA Journal on how the vision of a Big Society could be realised.
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In London there was also the opportunity to engage with the Innovation Unit, and discuss their excellent work on radical efficiency. Radical efficiency is a comprehensive approach , based on study of more than 100 cases across a number of countries, of how to deliver radically different, better and lower cost public services. Read The Innovation Unit’s blog about the book launch session co-hosted with the Institute for Government.
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In Paris, the discussion is more about how to build the political momentum and courage to actually embrace more fundamental change. In France, irrespective of the fact that the country’s economic challenges are pretty much as significant as elsewhere, it is apparently more legitimate to focus on better and potentially more costly public services, than on how we could really achieve more with less. However when I shared the Innovation Unit’s point in that perhaps it really is a question of “more for more”, because radical efficiency is largely achieved by leveraging more resources, just from outside of government, it caught the French’s attention! Visit the site of French innovation lab La 27e Region to see how service design is being applied in fields such as education, regional development and sustainability.
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In Brussels — from the European perspective — the thought leaders at the Lisbon Council reinforced the point out that what is needed now is political leadership. See for instance Executive Director Ann Mettler’s passionate call for European action, “If not now, then when?”. During our book launch session there, the conversation with key policymakers at member state and EU level emphasized that the problem isn’t for politicians to get reelected in spite of new austerity measures. The track record from countries like Greece and the UK so far shows that the public at large does understand that such measures are necessary. The key problem for politicians is to find the radical new solutions necessary in a world without abundant funding for public services. This is where, of course, the message of co-creating for public services enters. Read about Lisbon Council’s work in innovation and see my Brussels presentation here.
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Lisbon Council book launch: Panel session
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So, public services in the Western world are under increasing pressure, the hunt for better models of service creation and delivery is on, and new models and approaches are emerging fast. The twin messages of innovation and co-creation seem to make sense in those contexts, but in different ways. How about other parts of the world? Watch this space for Part Two about trends and solutions in Australia and Japan…
Henry Kippin kl. 13.31 12/01/2011
Hi Christian
V interesting post, and thanks for the 2020 mention. a lot of your examples point to the need for new models built around engagement and co-productive public services. I think this is the key starting point- and slightly different from a ‘big society’ approach, which looks first for opportunities to replace public with voluntary provision (even if the reality becomes a mix). Hope to link up again & discuss soon!
Henry
Christian Bason kl. 07.40 13/01/2011
Hi Henry
Thanks … And I agree – the starting point should rather be something like “how do we find new ways of co-producing value (service, outcomes) with end users at less cost?”
However, I wonder: Once the idea has been launched that the starting point should be smaller and more decentralised government, how do you avoid being trapped by that logic?
Henry Kippin kl. 16.00 13/01/2011
good question – especially in the context of deficit reduction. i suppose the paradox is that, where citizen collaboration & vol activity already exists, the natural impulse would be to reward it (and build on it). And where it doesnt exist, investment is needed to build capacity and open up possibilities over the longer term. Neither of these things can be sustainable with no money… making it v hard to put the right incentives into place today.
This is arguably why creating an evolving (and co-operative) culture of public sector innovation is so important. i dont think smaller govt precludes this (indeed it can provide an impulse), but it does require viewing investing in public services as part of the solution, not only a problem and a drain on resources.
Weekly bits of interest – 19 January 2010 | Innovation Blog kl. 04.06 19/01/2011
[...] Here Christian Bason gives an optimistic overview of how some countries are tackling the pressures of tight government budgets and how this will affect the way the public sector operates. [...]
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